This Privacy Policy explains how RenderRush Pro ("we", "us", "our", or the "Company") collects, uses, shares, and protects your personal information when you use our professional video editing platform, website, and related services (collectively, the "Service"). We are committed to protecting your privacy and ensuring transparency about our data practices.
This comprehensive policy outlines our data handling procedures, your rights as a user, and the measures we take to safeguard your information. By using our service, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully to understand how your data is managed and protected.
We collect various types of information to provide and improve our Service. This information helps us deliver personalized experiences, maintain service security, and continuously enhance our platform's capabilities. The data we collect falls into three main categories based on how we obtain it:
We collect Account Information including your name, email address, username, password, and profile information that you provide when creating and managing your account. We also gather Contact Details such as your phone number, mailing address, and company name if applicable to help us communicate with you and provide customer support. Payment Information includes credit card details, billing address, and transaction history processed securely through our payment providers for subscription management and billing purposes. Content Data encompasses videos, images, text prompts, scripts, and other content you create or upload to our platform for processing and generation. Additionally, we collect Communications including messages, feedback, support tickets, and correspondence with our team to help us provide better customer service and resolve issues.
We automatically collect Usage Data including features used, generation history, preferences, and interaction patterns that help us understand how you interact with our platform and improve user experience. Device Information encompasses your IP address, browser type, operating system, and device identifiers that enable us to optimize our service for different devices and detect potential security issues. Analytics Data includes pages viewed, click patterns, session duration, and referral sources that provide insights into user behavior and platform performance. We use Cookies and Tracking technologies including session cookies, preference cookies, analytics cookies, and similar technologies that enhance functionality and provide personalized experiences. Log Data comprises server logs, error reports, and performance metrics that help us maintain service stability, troubleshoot issues, and improve system performance.
From Social Media platforms, if you connect social accounts, we may receive profile information such as your name, profile picture, and basic demographic information to enhance your user experience. From Integration Partners, we collect data from connected third-party services you authorize, including cloud storage providers, content management systems, and other platforms you choose to integrate with our service. We may also gather information from Public Sources including publicly available information relevant to our services that may help us improve our video editing tools or verify account information for security purposes.
We use collected information for the following purposes. Every piece of data we collect serves a specific function in delivering and improving our service. Our data usage practices are designed to provide you with the best possible experience while maintaining your privacy and security:
For service delivery, we process your video generation requests and deliver professionally edited content tailored to your specifications and creative requirements. We manage your account, subscriptions, and user preferences to ensure seamless access to our platform and personalized settings. We provide customer support and respond to inquiries through multiple channels including email, chat, and support tickets. We enable collaboration features and content sharing functionalities that allow you to work with team members and share your creations. Additionally, we maintain user authentication and session management to keep your account secure and provide uninterrupted service access.
For service improvement, we enhance video editing tools and editing algorithms based on usage patterns to improve the quality, accuracy, and creativity of edited content. We develop new features and functionalities based on user feedback and emerging technology trends in video editing and production. We conduct research and analytics to improve user experience by identifying pain points, optimizing workflows, and streamlining the content creation process. We fix bugs and optimize platform performance to ensure reliable service delivery and minimize downtime or technical issues. We also analyze user behavior patterns to identify opportunities for interface improvements and feature enhancements that better serve your creative needs.
For business operations, we process payments and manage billing including subscription renewals, invoice generation, and handling payment method updates. We send transactional emails and service notifications including account confirmations, generation completion alerts, and important service updates. With your consent, we send marketing communications and updates about new features, product announcements, and special offers that may interest you. We prevent fraud, abuse, and unauthorized access through monitoring unusual activity patterns and implementing security measures to protect user accounts. We comply with legal obligations and enforce our Terms of Service including responding to legal requests and maintaining records as required by law. We also conduct internal business operations including financial reporting, strategic planning, and performance analysis to ensure sustainable service delivery.
We process your personal data based on the following legal grounds. Under data protection regulations such as GDPR, we must have a valid legal basis for processing your personal information. Our processing activities are carefully designed to comply with these requirements:
We process personal data based on Contract Performance to provide the services you've requested and fulfill our agreement with you, including delivering professionally edited content and maintaining your account. We rely on Legitimate Interests to improve our services, ensure security, and operate our business effectively while balancing these interests against your privacy rights. We use Consent for optional features, marketing communications, and non-essential cookies where we have obtained your explicit agreement. We process data for Legal Compliance to meet regulatory requirements and legal obligations imposed by applicable laws and government authorities. In rare cases, we may process data based on Vital Interests to protect someone's life or physical safety when immediate action is necessary and other legal bases are not available.
We do not sell your personal information to third parties for commercial purposes. We believe in maintaining your trust and protecting your privacy. However, we may share your data in specific circumstances that are necessary for service delivery, legal compliance, or business operations:
We work with various service providers including Infrastructure providers such as cloud hosting providers like AWS and Google Cloud that store and process your data in secure, compliant data centers. For Payment Processing, we use Stripe, PayPal, and other payment gateways that handle financial transactions securely and in compliance with industry standards. For Analytics, we utilize Google Analytics and Mixpanel for usage insights that help us understand user behavior while maintaining data anonymization where possible. Communication service providers and customer support tools enable us to communicate with you effectively and provide timely support. We also use Security services including authentication services and fraud prevention tools that help protect your account and prevent unauthorized access or malicious activities.
We may share information to comply with court orders, subpoenas, or other legal processes when we are legally required to disclose information. We may disclose information to protect our rights, property, or safety, and that of our users when we have a good faith belief that disclosure is necessary. We may share data to investigate potential violations of our Terms of Service or other policies that may harm our platform or users. We comply as required by applicable laws and regulations including tax obligations, regulatory reporting, and law enforcement requests. We may also share information in connection with legal proceedings where your information may be relevant to establishing facts or defending our rights.
Regarding business transfers, your information may be transferred in connection with mergers, acquisitions, or asset sales where your information may be transferred to the acquiring entity as part of business assets. If we're involved in bankruptcy or business reorganization, your data may be considered a business asset subject to transfer. We may share your information with your explicit consent for any other purposes not covered by this policy, ensuring you maintain control over how your data is shared. We may also transfer information to successors in interest who agree to honor the commitments made in this privacy policy regarding your personal information.
We use various technologies to collect and store information to enhance your experience and improve our services. These technologies help us understand how you use our platform, remember your preferences, and provide personalized content:
We use several types of cookies including Essential Cookies which are required for basic site functionality and security, including session management, authentication, and core platform features. Performance Cookies help us understand how users interact with our service by collecting anonymous usage statistics and performance metrics. Functionality Cookies remember your preferences and settings such as language selection, theme preferences, and customized dashboard layouts. Marketing Cookies are used with your consent for targeted advertising and to measure the effectiveness of our marketing campaigns.
You can control cookies through various methods that give you flexibility in managing your privacy preferences:
You can manage cookies through browser settings to block or delete cookies, though this may affect certain functionalities of our platform, our cookie preference center where available that allows you to customize which types of cookies you accept, third-party opt-out tools and browser extensions that provide additional control over tracking technologies, and privacy-focused browser settings and extensions that automatically manage cookie preferences based on your privacy requirements.
We retain your information based on the following criteria, balancing your privacy rights with our legitimate business needs and legal obligations. Our retention practices are designed to keep your data only as long as necessary:
For Active Accounts, data is retained while your account remains active and for a reasonable period after account closure to allow for reactivation. Generated Content is stored for 90 days after creation unless you delete it sooner, providing you time to download or share your creations. Backup Data may be retained in backups for up to 90 days after deletion to ensure data integrity and recovery capabilities. For Legal Requirements, some data is retained as required by law such as financial records for 7 years to comply with tax, accounting, and regulatory obligations. Anonymized Data may be retained indefinitely for analytics and improvement purposes after removing all personally identifiable information. Inactive Accounts may be deleted after extended periods of inactivity, with prior notice to allow you to maintain your account if desired.
Depending on your location, you may have the following rights under applicable data protection laws. We are committed to respecting these rights and providing you with meaningful control over your personal information:
Your general rights include Access to request a copy of your personal data to understand what information we hold about you, Correction to update or correct inaccurate information to ensure your data remains current and accurate, Deletion to request deletion of your personal data when it is no longer needed or you withdraw consent, Portability to receive your data in a portable format to transfer it to another service provider if desired, Restriction to limit how we process your data in certain circumstances where you contest its accuracy or processing, Objection to object to certain processing activities particularly those based on legitimate interests or direct marketing, and Withdrawal to withdraw consent where processing is consent-based, though this won't affect past processing that was lawful.
Region-specific rights include California (CCPA) rights such as opt-out of sale, non-discrimination protections, and the right to know about data sharing practices. EU/UK (GDPR) rights include the ability to lodge complaints with supervisory authorities and receive detailed information about processing activities and legal bases. Other Jurisdictions provide rights as defined by local privacy laws including Canadian PIPEDA, Australian Privacy Act, and other applicable regulations.
To exercise your rights, contact us at privacy@renderrush.net. We will respond to your request within the timeframes required by applicable law and may need to verify your identity before processing certain requests to protect your privacy and security.
Your data may be transferred to and processed in countries other than your own, including the United States and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place to protect your information during international transfers:
We implement Standard Contractual Clauses approved by regulatory authorities to ensure adequate protection levels in third countries, maintain data processing agreements with all service providers that include strict data protection obligations and security requirements, ensure compliance with Privacy Shield principles where applicable and adherence to adequacy decisions made by regulatory authorities, apply additional security measures for sensitive data transfers including encryption, access controls, and regular security assessments, and conduct regular monitoring and auditing of international data transfer practices to ensure ongoing compliance with evolving regulations.
Our Service is not intended for children under 13 (or 16 in certain jurisdictions) and we take special precautions to protect children's privacy. We do not knowingly:
Collect personal information from children without verified parental consent, allow children to create accounts or use our services without appropriate age verification measures, direct marketing or advertising to children or create profiles based on their online activities, or share children's information with third parties except as required by law or necessary for service provision with parental consent.
If we discover we've collected data from a child without proper consent, we will promptly delete it and notify relevant authorities as required. Please contact us immediately if you believe we have inadvertently collected information from a child, and we will investigate and take appropriate action.
We implement comprehensive security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security program is designed to address both technical and organizational aspects of data protection:
Our technical measures include 256-bit SSL/TLS encryption for data in transit to protect information as it moves between your device and our servers, AES encryption for data at rest to secure stored information in our databases and file systems, regular security audits and penetration testing conducted by independent security firms to identify and address vulnerabilities, multi-factor authentication options available to add an extra layer of security to your account, secure data centers with physical access controls, environmental monitoring, and 24/7 security personnel, and network security measures including firewalls, intrusion detection systems, and regular security monitoring.
Our organizational measures include limited access to personal data on a need-to-know basis with role-based permissions and regular access reviews, regular security training for employees covering data protection, security best practices, and incident response procedures, confidentiality agreements with all staff and contractors that include specific obligations regarding personal data protection, incident response procedures and breach notification protocols that ensure rapid response to security incidents and timely notification to affected parties, and background checks for personnel with access to sensitive data and ongoing security awareness programs.
Despite our efforts, no security system is impenetrable. We cannot guarantee absolute security but commit to maintaining industry-standard security practices and notifying you of any breaches as required by law. In the event of a security incident, we will investigate promptly, take appropriate remedial action, and communicate transparently about the incident and our response.
As an professional video editing platform, we process your data using advanced advanced editing algorithms technologies. Understanding how your data contributes to our video editing systems is essential for transparency:
For video editing tool enhancement and improvement, we may use aggregated, anonymized usage patterns to improve our video editing tools and platform functionality. Your specific content is not used to train public video editing tools accessible to other users. Custom Avatar data is processed exclusively for your individual avatar creation and is not shared with other users. We implement privacy-preserving techniques such as differential privacy when conducting model improvements. You have the right to opt-out of having your usage data contribute to general platform improvements.
For audio and media file handling, audio files for Custom Template creation are processed using professional audio editing technology. Audio characteristics are processed and stored securely, separate from your personal identifying information. Voice data is encrypted both in transit and at rest using industry-standard encryption methods. Access to voice data is strictly limited to authorized personnel and automated systems necessary for service delivery. You can request deletion of your voice data at any time, though this will disable your Custom Avatar functionality.
Our video editing systems make automated decisions about content editing, quality optimization, and user experience personalization. These automated processes are designed to enhance your experience and do not make decisions about your legal rights or similarly significant matters. You can request human review of automated system decisions that significantly affect your use of the service. We provide transparency about the logic and criteria used in automated decision-making processes.
All data processing is conducted within secure, controlled environments with comprehensive audit logging. We implement strict data governance policies to prevent unauthorized access to your content during processing. Processing activities are regularly audited to ensure compliance with privacy regulations and internal policies. We use privacy-enhancing technologies to minimize data exposure during data processing operations.
Our Service may contain links to third-party websites and services that are not operated or controlled by us. We provide these links for your convenience but are not responsible for:
Privacy practices of third-party sites and how they collect, use, or protect your personal information, content or services provided by third parties including their data protection measures and security standards, data collection by social media plugins or embeds when you interact with integrated services, and changes to third-party privacy policies or terms of service that may affect your rights and protections.
We encourage you to review the privacy policies of any third-party services you interact with before providing any personal information. Your interactions with third-party services are governed by their respective privacy policies and terms of service.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, and legal requirements. Updates may be necessary to reflect:
Changes in our data practices or service offerings as we evolve our platform and introduce new features, new legal requirements or regulations that affect how we collect, use, or protect your information, feedback from users and privacy advocates that helps us improve our privacy practices, and changes in our business operations, partnerships, or corporate structure that may affect data handling.
We will notify you of material changes through multiple channels to ensure you are informed:
Email notification to your registered address at least 30 days before changes take effect, prominent notice on our website or platform and in your account dashboard, in-app notifications for active users with significant changes that may affect your rights, and updated version dates and change summaries to help you understand what has been modified.
Continued use of our Service after the effective date of changes constitutes acceptance of the updated policy. If you disagree with changes, you may close your account before they take effect.
For privacy-related questions, concerns, or requests, please contact us through the following channels:
Email: privacy@renderrush.net for specific privacy inquiries and data subject requests
Support: support@renderrush.net for general questions about our services and account-related issues
Address: RenderRush Pro, Data Protection Officer
1234 Innovation Drive, Suite 500
San Francisco, CA 94105
United States
Response Time: We aim to respond to privacy inquiries within 72 hours and complete data subject requests within the timeframes required by applicable law.
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have additional rights including:
Right to know what personal information we collect, use, disclose, and sell including the categories of sources and business purposes, right to delete personal information with certain exceptions for legal compliance and business operations, right to opt-out of the sale of personal information though we do not sell personal information as defined by the CCPA, right to non-discrimination for exercising privacy rights including not denying services or charging different prices, right to correct inaccurate personal information we maintain about you, and right to limit the use and disclosure of sensitive personal information.
Under GDPR and UK data protection laws, you have enhanced rights including:
You may lodge a complaint with your local supervisory authority if you believe we have violated your data protection rights, withdraw consent at any time where we rely on consent though this won't affect past processing that was lawful, object to processing based on legitimate interests and we must stop unless we have compelling reasons, request restriction of processing in certain circumstances where you contest accuracy or processing, receive information about the logic, significance, and consequences of automated processing, and request human intervention in automated processing decisions that affect you.
Effective Date: September 13, 2025
Last Updated: September 13, 2025
Next Review Date: September 13, 2026
